Last updated: 2 August 2026
At Cassia Milano, we are committed to delivering exceptional craftsmanship and service to your doorstep. Below you'll find full details on how we process, dispatch, and deliver your order, including estimated timeframes and how to track your parcel.
This policy applies to all orders placed on cassiamilano.com and should be read together with our Returns & Refund Policy and Terms of Service.
1. Overview
- We offer free shipping on all orders.
- We currently ship within Australia.
- Orders are dispatched within 1 business day.
- Estimated total delivery time is 6–8 business days from the date your order is placed (dispatch + transit).
- All orders are tracked, and tracking details are emailed to you once your parcel is on its way.
2. Shipping Rates
Free shipping is included on every order — there are no additional shipping charges at checkout, regardless of order value or location within Australia.
3. Order Processing & Dispatch
- Dispatch time: All orders are processed and prepared for dispatch within 1 business day (excluding weekends and public holidays).
- Order confirmation: Once your order is placed, you'll receive an automated order confirmation email.
- Tracking notification: As soon as your parcel has been handed to our delivery partner, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real time.
4. Delivery Timeframes
- Dispatch: within 1 business day of placing your order
- Transit time: 5 to 7 working days (shipped Monday to Friday; weekends and public holidays are excluded)
- Total estimated delivery time: 6–8 business days from the date your order is placed
All timeframes are estimates in business days (Monday to Friday, excluding public holidays) and begin from the date your order is placed. While we make every effort to deliver within this window, transit times may occasionally be affected by factors beyond our control, such as customs processing, local postal service disruptions, or seasonal volume spikes. If your delivery is running outside the estimated window, please contact us and we'll help track it down.
5. Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number and a link to follow your parcel in real time. Please allow up to 24 hours after dispatch for tracking information to update with the carrier.
If you haven't received your tracking details within 2 business days of placing your order, please check your spam or promotions folder, then contact us at support@cassiamilano.com.
6. Address Accuracy & Modifications
Please ensure your shipping address is entered correctly at checkout — we can only ship to the address provided at the time of purchase.
If you notice an error in your shipping details, contact us immediately at support@cassiamilano.com with your order number. We'll do our best to correct it, but once an order has entered our processing queue or been dispatched, we are unable to modify the delivery address. Cassia Milano is not responsible for orders delivered to an incorrect address provided by the customer at checkout.
7. Lost, Stolen, or Delayed Packages
- Delayed in transit: If your tracking shows no updates for an extended period, or appears stuck in transit beyond 18 business days, please contact our team and we'll investigate the status directly with the carrier.
- Marked as delivered: Cassia Milano is not liable for parcels marked as "Delivered" by the carrier that are subsequently reported lost or stolen. If this happens, please contact us and we'll assist you in raising an enquiry with the carrier where possible.
Nothing in this section limits your rights under the Australian Consumer Law (see Section 9).
8. Delivery Partners
Orders are shipped via our trusted third-party carriers. Once your parcel has been handed to the carrier, delivery is completed by their network. We'll always provide tracking so you can monitor progress, and we're here to help if anything goes wrong along the way.
9. Your Rights Under the Australian Consumer Law
Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian law, including in relation to goods that are not delivered within a reasonable time. If you experience a significant delivery failure, please contact us so we can put it right.
10. Contact Us
If you have any questions about your shipment or need assistance with your order, our customer care team is here to help.
- Email: support@cassiamilano.com
- Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
- Response time: within 24 hours on business days
This policy applies to purchases made on cassiamilano.com and forms part of our Terms of Service. Estimated delivery timeframes are provided in good faith and do not affect your statutory rights under the Australian Consumer Law.